Terms & Conditions – Our Tennis Journey

Effective Date: 30/07

Welcome to Our Tennis Journey. By enrolling in our programs, attending sessions, or using our website, you agree to the following terms and conditions. Please read them carefully.

1. Program Participation

• All participants must register prior to attending any session.

• Players must wear appropriate sports attire and bring their own water bottle and racquet (unless otherwise advised).

• Parents and guardians are responsible for the behavior and supervision of their children outside session times.

2. Payment & Packages

• Payment for term programs, clinics, and private sessions must be made in advance.

• All multi-session packages (including private or group lessons) are valid for 6 months from the date of purchase. Any unused sessions will expire after this period.

• Active Kids vouchers are accepted and must be submitted prior to invoicing.

3. Cancellations & Make-Up Policy

• For private lessons, a minimum of 24 hours’ notice is required to cancel or reschedule. Less than 24 hours’ notice may result in the session being forfeited.

• Sessions canceled due to wet weather or coach unavailability will be credited.

4. Injury & Safety

• While all reasonable care is taken during coaching sessions, Our Tennis Journey is not liable for injuries sustained during activities.

• Any medical conditions or injuries must be disclosed at the time of registration.

5. Media Consent

• Photos and videos may be taken during sessions for promotional purposes (website, social media, newsletters).

• Please notify us in writing if you do not consent to your child’s image being used.

6. Code of Conduct

• Players, parents, and spectators are expected to treat coaches, staff, and others with respect and encouragement.

• Disruptive or inappropriate behavior may result in removal from the program without a refund.

Privacy Policy – Our Tennis Journey

Our Tennis Journey respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following information:

• Parent/guardian and player names

• Contact details (phone, email, address)

• Emergency contacts

• Medical conditions relevant to player safety

• Session attendance and progress notes

2. How We Use Your Information

Your information is used to:

• Manage bookings and player development

• Communicate updates, schedule changes, and term planning

• Ensure player safety and wellbeing

• Share updates through newsletters (you can opt out anytime)

3. Storage and Security

All personal data is stored securely and is only accessible to authorised staff. We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

4. Disclosure of Information

We do not sell or rent personal information. We may share data only when:

• Required by law

• Necessary for medical or emergency situations

5. Access and Updates

You have the right to access and update your personal information. To request changes, contact us at [Insert Contact Email].

6. Website and Digital Platforms

Our website may collect general browsing data via cookies to help us improve user experience. This data does not identify individual users